Product Warranty Conditions

Products

12/07/2024

La Nordica S.p.A. and Extraflame S.p.A. products are guaranteed, within the European community, for 24 months from the date of purchase. Purchase has to be proved by means of a valid fiscal document issued by the seller (receipt, invoice or shipment document) identifying the purchased product and its purchase and/or delivery date. 

This conventional guarantee does not replace the guarantee regulated by the European legislation on consumer rights. The conventional guarantee is only applicable to the Italian region and to those areas, within the European Community, where the Authorised Technical Assistance Centres are active (see the www.lanordica-extraflame.com website) It is also limited to the state of residence of the consumer, which must coincide with the premises and/or registered office of the seller of the La Nordica S.p.A. product These regulations do not apply if the product is purchased within commercial, entrepreneurial, or professional circumstances. In these cases the product guarantee will be limited to a period of 12 months from the date of purchase.

Products
10/12/2025
Lumen: design and versatility for your home

Three sizes, multiple configurations and one promise: transforming every space into a stylish and atmospheric environment, with maximum versatility.

Products
05/11/2025
Lumen: the electric fireplace that brings the magic of fire everywhere

Bringing the charm of fire into your home has never been so simple.

The Lumen series brings our flame wherever it once seemed impossible, with maximum simplicity and without structural work. Lumen transforms any space without the need for a chimney, masonry work or complex installations: just plug it in and the magic is ready to use.

Products
21/02/2025
Hybrid Stoves: Discover Margaret

Margaret, combined pellet/wood stove: the freedom to choose, without compromise.